Why We Changed How We Work

The honest story behind our transition to managed services

From Break-Fix to Partnership

After running TSC as a break-fix operation since 2015, I'm transitioning to managed services effective January 1st, 2026. Here's why:

The break-fix model rewards me for your problems. The more things break, the more I bill. That's backwards. I want to get paid to PREVENT problems, not fix them after they hurt your business.

For you, this means predictable costs instead of surprise bills. For me, it means I can invest time in automation and monitoring instead of waiting for things to break. We both win.

Partnership and collaboration

Full Transparency: What's Changing

Some things will change. My response times are written down now instead of "whenever Mike answers his phone." On-site visits have structure. If you're used to calling me at 10pm for non-emergencies, that changes.

But if you value predictability and proactive monitoring over ad-hoc firefighting, this will be better for both of us.

Why This Model Works Better

Under break-fix, you were paying me $500 every time something broke. A typical 10-employee business would spend $15,000+ per year in reactive fixes, plus the downtime costs and stress.

Under managed services at the Comprehensive level ($1,650/month = $19,800/year for 10 employees), you pay slightly more - but you get 24/7 monitoring, daily backups, unlimited support, and proactive problem prevention.

The difference: You're paying for peace of mind and prevention, not firefighting.

About TSC Consulting Company

TSC Consulting Company has been providing comprehensive computer support to small businesses in Utah since 2015. We're dedicated to delivering professional services with a strong focus on documentation, cybersecurity, and network management.

Our Approach

We believe in straight talk and honest service. Technology should support your business, not complicate it. Our job is to keep your systems running so you can focus on what you do best.

We specialize in small businesses (2-25 employees) who need reliable IT support without the overhead of a full-time IT department. Our clients value predictability, transparency, and partnerships over vendor relationships.

What We're Not

We're not a sales organization pushing unnecessary upgrades. We're not a call center where you'll talk to a different person every time. We're not going to use scare tactics about cybersecurity to sell you things you don't need.

What We Are

We're a small team that takes our clients' technology seriously. We document everything. We test backups quarterly (not just set them up and forget them). We respond when you call. We keep things simple and explain technical issues in plain language.

Our Core Principles

Honesty Over Marketing

We tell you what you need, not what has the highest margin. If your current equipment works fine, we'll say so.

Prevention Over Firefighting

We catch problems before they become emergencies. Monitoring, updates, and proactive maintenance save you time and money.

Documentation Over Memory

We document your systems, passwords, configurations, and procedures. If you ever transition to another provider, you'll have everything you need.

Simplicity Over Complexity

We keep things as simple as possible. Complex systems break more often and cost more to maintain.

Partnership Over Vendor Relationship

Your success is our success. We're not here to extract maximum dollars - we're here to keep your business running.

Real Security Over Checkbox Compliance

Security requires actual diligence, not just installing software and calling it done. We test, verify, and train.

Ready to Work Together?

Let's have a straightforward conversation about your technology needs.

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